Last updated: August 2, 2026
XeroShield is an anticheat for FiveM servers, sold by XeroScripts as a digital license key. There are three one time purchases: 30 days, 90 days, and lifetime. Nothing is a subscription, nothing renews on its own, and there is no billing to cancel.
This policy applies to every XeroShield purchase made through our website and our payment providers. It sits alongside our Terms of Service and should be read together with them.
Delivery is instant and automatic. As soon as the payment provider confirms your payment, your license key is generated, shown to you on the confirmation screen in your browser, and sent to the email address on your account. There is no queue and no manual approval step. You then redeem the key in your dashboard, which provisions your server slot and gives you immediate access to the protected software and the cloud panel.
By completing checkout you ask us to begin supplying the license straight away, and you accept that the 14 day right of withdrawal that consumers in the EU and the UK normally have for online purchases no longer applies once the key has been issued. If you would rather keep that withdrawal period, do not complete the purchase, because a license key cannot be supplied in part.
Due to the nature of the product, a digital license and software that is delivered and activated instantly, all sales are final. Once a working key has been issued to you, we do not give refunds. This includes, without limitation:
Time based licenses are not refunded or extended for time you did not use, including if you close your server, change host, or hand it to someone else before the license runs out.
All sales are final applies to a license that was delivered and works. A billing mistake is a different matter, and we put those right. We will correct it if you were charged twice for the same order, if a payment went through and no working key was ever issued and we are unable to issue one, or if a charge is confirmed to be unauthorised.
That is a correction of a billing error, not a refund of a working license. Contact us from the email address on your account and include the payment reference. Where money is due back it is returned through the original payment provider to the original payment method, and how long it takes after that depends on your bank.
A chargeback is not a way to return a digital license that has already been delivered and activated. If a dispute is opened, we respond to it with our records of the payment, the key issued against it, and its activation.
While a dispute is open we may suspend the license and the server slot attached to it. If a payment is reversed, that license stops being valid: an unredeemed key is removed, and a server created with that key is blacklisted, which means it loses access to the protected files and the cloud panel. Your account and any other products linked to it may also be suspended or permanently terminated.
This does not apply to a genuine billing error. If we sort the problem out with you, we restore your access, and nobody is penalised for raising a real issue with us.
We may update this policy from time to time. The version published on our website at the moment you complete your purchase is the version that applies to that purchase.
If anything here is unclear, ask us before you buy. Email [email protected] or use our Contact page.